Progress

重大improvemen新泽西运输是困难的工作ts to your service. We've invested billions of dollars in infrastructure projects and innovated to find new ways to enhance your experience, all while running our full schedule of bus, train and light rail services safely.

We're focused on six key areas and invite you to take a look below at the progress we've made.

Improving Service, Reliability & Safety

  • Awarded the 2023Outstanding Transportation System Achievement Awardby the American Public Transportation Association’s (APTA), the highest honor in public transportation.
  • Continued to run full weekday service throughout the COVID pandemic.
  • Added over 100 trains to the schedule.
  • FY2022 vs. FY2019 On-Time Performance:
  • Rail cancellationsdown13% in FY22 vs. FY19.
  • Introduced greater transparency with a publicperformance dashboardavailable on our website — complete with OTP, cancellations and a host of other performance data.
  • NJ TRANSIT won APTA 2023Bus Safety and Security Excellence Gold Award& 2021Bus Safety Gold Award and Rail Safety Certificate of Merit.
  • We havefully restoredour depleted ranks of engineers.
  • We have hired more than 1,000bus operatorssince 2018.
  • We continue torecruit, hire and train for critical frontline positions,including locomotive engineers, conductors and bus operators.
  • Accelerated Positive Train Control testing to achievefull certificationon December 18, 2020 — despite only being 12% complete toward an interim December 2018 installation milestone in January 2018.
  • Completed deployment of 110 new articulated buses – the first expansion of the bus fleet in a decade.
  • Over 300 new buses received and deployed over the past 2 years.
  • Purchased 113 new multi-level rail cars in 2018 — the first of which are expected to arrive in 2024; additional 25 carspurchasedin 2022.
  • Nine of 25 new dual-mode locomotives delivered since January 2021, continuing our efforts to improve mechanical reliability and operational flexibility.
  • UpgradedAccess Link fleetwith over 300 new minibuses and hybrid sedans.
  • Newer buses and trains have improved customer amenities and improve reliability by reducing mechanical failures.
  • In coordination withHoboken, relocated bus stops on the No. 126 Route, added capacity and enhanced customer experience.
  • Increased weekday train service at our Avenel station by more than 40 percent, running a full schedule of weekend service there for the first time in 34 years.
  • Added, extended, or provided enhanced bus service on 100 bus routes over the past two years including the 1, 86, 119, 123, 126, 128, 158, 166, 409, 412, 413, and 772 Routes.
  • Upgrading RiverLINE vehicles' engines that are expected to improve reliability for customers and reduce nitrogen oxide (NOx) emissions by at least 57 percent and lower particulate matter by 90 percent.
  • 增加工作日高峰期服务纽瓦克ght Rail's Broad Street extension to allow trains to operate every 10 minutes to improve train connections and convenience.
  • Enhanced weekend rail service at five stations.
  • Improved procurement times, giving operations personnel the parts and materials they need to keep the fleet running and reliable for our customers faster than before.
  • Introduced two safety education initiatives:Special SEAT (Safety Education Awareness Training)for students with special needs, andProtecting our Pedestrians (POP)to encourage pedestrian safety for students in K-12.
  • Made our Children's Rail Safety Program for schools availablevirtually.
  • Developed a lifesaving partnership withWazewhich identifies the location of grade crossings on the Waze app. The new feature automatically alerts drivers that they are nearing a railroad crossing and reminds them to proceed with caution.

Enhancing Our Customer Experience

  • Fifth consecutive year without afare hikeunder the Murphy administration.
  • Made significant improvements to our customer communications infrastructure, systems and services to deliver timely service information, including:
    • 24/7/365 staffing of Customer Service & Communications operations to alert customers about service impacts.
    • Expanded social media staffing hours to provide service updates via popular social media platforms.
    • Piloting new, high-quality digital station announcement systems at five stations.
  • Made numerous upgrades to the NJ TRANSIT Mobile app, which currently has a 4.8 rating out of 5 with over 132,000 reviews:
    • Completed redesign to improve functionality and access to information.
    • Introduced customized push notifications with service information.
    • Added"How Full Is My Ride?"feature to inform customers about crowding conditions on vehicles.
    • Launched"Arrival Alerts"to provide notifications when customers begin arriving at their destination.
    • Introduced a newMap My Ridefeature to allow customers to track the locations of their buses and trains in real-time.
    • Added Light Rail single-ride tickets for purchase.
    • Introduced new “Cash in App” feature to let customers who prefer to use cash or don’t have a debit or credit card to take advantage of all of the benefits of the NJ TRANSIT Mobile App.
  • LaunchedNJT Rewardsprogram to allow riders to earn points for their NJ TRANSIT ticket purchases, redeemable for special offers with businesses throughout the state.
  • IntroducedTransit to Trailsprogram, an online map application which easily identifies over 60 national, state and county parks throughout New Jersey that are accessible by NJ TRANSIT service.
  • Piloting a newFLEXPASSticketing option to accommodate customers whose commuting patterns have changed due to COVID-19
    • 20-trip ticket discounted 20% off the one-way fare and good for 30-days.
  • IntroducedWebsite Ticketingvia a pilot program for the Atlantic City Rail Line.
  • Launched “Know Your ABCs” campaign to encourage customers to be familiar with alternate routes in case of service disruptions.
  • As part of our ongoing efforts to engage and expand inclusion for our customers with disabilities, NJ TRANSIT continues to hold regularAccessibility Forums.
  • Made numerous improvements to Access Link, including:
    • LaunchedAccess Link Onlineto enable online reservations, cancelations and cashless payments for trips via EZ-Wallet.
    • New NJT Access Linkmobile applaunched in March 2021.
    • Introduced Access Link Twitter account at@NJTRANSIT_ALto provide information and service updates.
  • Encouraged area employers tosee what NJ TRANSIT has doneto ensure their employees can get back to their offices safely.
  • Welcomed back area college and university students with a special promotion for ourStudent Pass, andexpanded eligibilityto part-time, degree-seeking students.
  • Resumed service to major events atMetLife Stadium,including seamless transportation of more than 10,000 customers to the iconicArmy-Navy Game
  • IntroducedFirst Run, our NJ TRANSIT blog for sharing news, information and behind-the-scenes insights about NJ TRANSIT
  • Integrated SEPTA ticket purchasing into the NJ TRANSIT Mobile App and ticket vending machines, enabling customers to buy end-to-end tickets from New Jersey to Philadelphia.
  • Modernizing fare collection systems to improve customer experience, including:
    • Rolling out handheld mobile validation units for rail crews to scan tickets.
    • Systemwide installation of new electronic validators on buses to scan and validate paper and mobile tickets/passes.
    • Completed installation of 550 new, modernized ticket vending machines (TVMs) throughout the system, offering faster transaction times and new contactless payment options.
    • Initiated purchase of required stock of cards which will become NJ TRANSITfare cards.
  • Continued to install modern new screens and kiosks to provide up-to-date travel information, including new kiosks in Rahway, Morristown and Red Bank stations.
  • Completed refresh of new Ticketed Waiting Area at PSNY in coordination with Amtrak to provide additional space and amenities to NJ TRANSIT customers.
  • Unveiled firstsolar-powered bus shelterwith lights and USB charging ports.
  • Ongoing enhancements and improvements towww.ebuyaz.com.
  • Updatedour policyon personal vehicles to allow e-bikes, e-scooters and hoverboards on board vehicles, under existing bicycle regulations offering environmentally friendly alternatives for first-mile/last-mile access to transit.
  • Introduced two new technology-focused initiatives to help customers navigate travel on the system as safely and efficiently as possible, including efforts aimed at improvingaccessibilityon NJ TRANSIT for neurodiverse customers and customers with mobility challenges.
  • RelauchedAdopt-A-Stationprogram in partnership with American Express.
  • LaunchedNJ TRANSIT SHOPPE, an online store, offering a wide range of NJ TRANSIT-branded clothing, beverageware and more.
  • Introduced two new technology-focused initiatives to help customers navigate travel on the system as safely and efficiently as possible, including efforts aimed at improvingaccessibilityon NJ TRANSIT for neurodiverse customers and customers with mobility challenges.
  • IntroducedMagnusCards for Rail & Bus, two new technology-focused solutions that help neurodiverse customers and customers with mobility challenges travel on the systemaccessibility.

Advancing Major Capital Projects

  • Since 2018, we have more than $4 billion incapital projectsunderway or soon to enter procurement — up from just $60 million in hard money contracts on the street in 2017.
  • Secured over $500 million in federal funding over five years for capital projects under the Infrastructure Investment and Jobs Act.
  • Broke ground in August 2022 on the new $1.6 billionPortal North Bridge, the largest single construction contract in the agency's history and a key element of theGateway Program, which will improve service, reliability, and capacity for rail travel along the Northeast Corridor by replacing the existing 110-year-old swing bridge.
  • Facilitating and supporting key projects withing theGateway Program, including:
    • Federal issuance of the Final Environmental Impact Statement (EIS) and Record of Decision (ROD), clearing the way for the project to work toward final design and construction.
    • 提交的new financial planwith project partners that should qualify the Hudson Tunnel Project for advancement to the next phase of the Federal Transit Administration (FTA)’s Capital Investment Grants (CIG) Program.
  • Advancing other key projects to improve overall system performance, including:
    • Raritan River Bridge Replacement Project
      • Awarded construction contractfor new $600 million Raritan River Bridge which broke ground in September of 2020.
      • Issued an invitation for Bid (IFB) for the second Construction Contract GC.02 in December 2021.
    • Walter Rand Transportation CenterImprovement Project continues to advance with $250 million investment.
    • Commenced $190 million effort to renovate and reimagineNewark Penn Station, awardedfirst contractfor modernization and commenced project toupgrade air conditioningsystem.
    • Advancing enhancements to theTrenton Transit Center.
    • Hoboken - Broke ground onHoboken Connectproject, $195 million Long Slip Project underway,resiliency upgradesin progress.
    • Elizabeth Station($70 million) andLyndhurst Station($31.5 million) where construction has commenced.
    • Perth Amboy Station($45.5 million), where construction has commenced, with ground breaking in April 2022.
    • Advanced improvements atBloomfield Station ($4.7mm)including high level accessible platforms; improved canopy structures and other features.
    • Awarded contract to rehabilitate theRoseville Tunnel, a crucial element in restoring passenger rail service to Sussex County along the Lackawanna Cutoff, from Port Morris to a new proposed station in Andover.
    • Advancing the Morris & Essex Lines Sawtooth Bridge replacement project to improve trans-Hudson capacity.
    • New North Brunswick Train Station project continues to advance.
    • Glassboro-Camden Light Rail line continues to advance.
    • Completed early-action construction work at Hudson-Bergen Light Rail's West Side Avenue Station for Route 440 Extension project.
    • $557 million, our newly-reimagined,TRANSITGRIDproject.
    • The County Yard /Delco Lead Storage and Inspection Facility($246 million).
    • $232 million Mason Substation.
  • Reduced average procurement cycle time for federal and state construction projects.
  • In collaboration with the North Jersey Transportation Planning Authority (NJTPA),programmed $43.6 millionin federal funding to seven projects which advance sustainability, bus garage electrification and first/last mile transportation solutions.

Setting A Vision for the Future

  • Released the agency's first-ever10-year Strategic Planand5-year Capital Plansto provide a roadmap for improvements
  • Developed a Capital Plan that is expected to driveeconomic activity, including:
    • Generating nearly$55 billion of economic outputwithin the state.
    • Supporting 245,000 full-time employee job-yearsof New Jersey employment.
    • Providing $15 billion of earningsfor New Jersey employees.
  • ZERO-EMISSION BUS PROGRAM
  • Through the Northeast Corridor Commission, in collaboration with the state governments of the Northeast, the federal government, other commuter rail agencies, and Amtrak, developedCONNECT NEC 2035 (C35), a detailed and efficient 15-year sequencing of infrastructure investment covering 150 projects along the corridor, which will result in a modern and resilient railroad with safe, reliable, and more frequent service, connections to new markets, and reduced travel times between communities.
  • Partnered with Rutgers CAIT & the International Association of Public Transport (UITP) to establish UITP’sfirst regional training centerin North America.
  • Commenced development of the Agency's firstsustainability plan,including receivingpublic comment.
  • Educating customers about NJ TRANSIT’s sustainability focus, withnew content and resources.
  • Reimagined theTransitGridproject to maximize potential use of renewable energy sources.
  • AdvancedSecaucus to Meadowlands Transitway Projectto increase capacity to Meadowlands Complex.
  • Commenced theNEWBUS NewarkBusNetwork Redesign Study to better align service with demand, creating a bus network in Newark that best serves the needs of customers, businesses and employers.
  • Commenced theNEWBUS BCG Burlington - Camden - Gloucesterto better align service for southern New Jersey.
  • Received a federal grant from the U.S. Department of Transportation’s Federal Transit Administration (FTA) for a study to examine the current bus network inHudson Countyand surrounding areas.
  • EmbracedTransit-Oriented Developmentto better serve New Jersey communities, including advancingprojectsin Jersey City, Somerville, Aberdeen-Matawan, Metropark, Waldwick Station on Main Line, and Bayonne at 34thSt. Station on the Hudson-Bergen Light Rail.
  • Awarded$34 million FTA grantto study transit-oriented development along the proposed HBLR extension into Bergen County, known as the Northern Branch.
  • PublishedTransit Friendly Planning: A Guide for New Jersey Communities(2022) and updated theNJ TRANSIT Friendly Data Application, tool that assist community members, elected and appointed officials, members of planning and zoning boards, technical planning staff, community groups, and those who are interested in making land use decisions around transit facilities that assist in improving mobility and access to transit.
  • 建立了一个三年与BetMGM合作that includes renaming NJ TRANSIT’s Meadowlands Rail Line as theBetMGM Meadowlands Rail Line, a first of its kind agreement that will generate significant non-farebox revenue, helping keep fares stable.
  • Named one of America’s Best Employers in2021and2022by Forbes & Statista.

Providing Nationally-Recognized Security

  • Expanded theNew Jersey Transit Police Outreach Unitfrom two to five officers to work with at-risk individuals throughout the state to help connect them with housing and social services.
  • Conducted numerous Mask Enforcement Details throughout the system to ensure compliance with safe riding behaviors.
  • Federal grants received to add 500 security cameras throughout the system and pilot safety technology to detect pedestrians on tracks.
  • Took delivery of a new state-of-the-art Command Vehicle for use during special events and emergency incidents, replacing an aging command vehicle manufactured over 20 years ago.
  • NJ TRANSITPolice Chiefnamed Chair of TSA's Transit Policing and Security Peer Advisory Group.
  • Became the first Transit Agency in America to beISO-certified for Cyber Security.
  • Achieved a prestigious accreditation from theNew Jersey State Association of Chiefs of Police, which exemplifies professional excellence in law enforcement.
  • Initiated rule-making process tostrengthen protectionsfor transit workers.

Responding to COVID

  • One of the first transit agencies in the countryto begin disinfecting vehicles and major stations daily before the first COVID case was identified in NJ
  • Published骑复苏:新泽西运输&的COVID-19反应Path Forward, a comprehensive document describing both the actions taken by NJ TRANSIT to manage the challenges faced during the pandemic, and our path forward as we continue to plan for the future.
  • Secured an estimated $4 billionin federal Coronavirus relief funding to maintain full service levels for customers throughout the pandemic.
  • ImplementedVAXRIDEinitiative to provide detailed transit information to vaccine sites, along with free rides sponsored by corporate partners.
  • Prioritized employee vaccination and maximized vaccine access through hospital partnerships and on-site clinics.
  • Collaborated with regional transit agencies (e.g., MTA, PATH, SEPTA) to establish aMASKFORCEto assist with encouraging proper transit customer behaviors.
  • Instituted a pilot program to installPPE Vending Machinesin select stations to provide Personal Protective Equipment (PPE) options for customers.
  • Distributed over 140,000 free masks to customers through our Customer Service offices and MASKFORCE program.
  • LaunchedSAFE NJcustomer awareness campaign to promote safe behavior and remind customers of safe travel practices.
  • Regularly disinfecting employee work locations.
  • Conducted4 technology pilotsto combat COVID through theTransit Tech Lab.
  • Cosponsored with Rutgers theCOVID-19 and the Future of Economic Activity and Transportation COVID Symposium, which brought together sector leaders to share information and perspectives on the post-pandemic environment.
  • Installed acrylic barriers on more than 2,200 buses to protect drivers and employees.
  • Executed pilot with Rutgers to explore effectiveness ofUltraviolet (UV) Lightagainst COVID.
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